FAQ

1. Where is my order?
You can track your order using the tracking number sent to your email. If you haven't received it, please check your spam folder or contact our support team.

2. How can I return or exchange an item?
You can return or exchange an item within [X] days of delivery. Please ensure the product is unused and in its original packaging. Contact our support team for a return label.

3. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. You can check the details at checkout.

4. What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options. You can see the full list at checkout.

5. How can I cancel my order?
If your order hasn’t been shipped yet, you can cancel it from your account or by contacting our support team. If it has already been shipped, you can return it after delivery.

6. Do you offer discounts or promo codes?
Yes! We regularly offer discounts and promotions. Sign up for our newsletter or check our website for the latest deals.

7. How do I choose the right size?
Please refer to our size chart available on each product page. If you need further assistance, contact our support team.

8. Is my payment information secure?
Absolutely! We use encrypted payment gateways to ensure all transactions are secure. We never store your payment details.

9. What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact us within [X] days with photos of the issue, and we will arrange a replacement or refund.

10. How can I contact customer support?
You can reach us via email, live chat, or phone. Our support team is available [business hours] to assist you.